SaaS Customer Onboarding: Using Demos to Retain Users in 2025
In today’s competitive SaaS landscape, onboarding is more than just a setup phase—it's the make-or-break moment that decides whether users stay or leave. With increasing pressure to reduce churn and maximize lifetime value, 2025 has made one thing clear: a seamless, interactive onboarding experience is essential. And one of the most effective tools in achieving this is the product demo. If you're looking to explore this concept in greater depth, DemoDazzle's comprehensive article on SaaS Customer Onboarding: Using Demos to Retain Users in 2025 offers expert insights into how interactive demos are revolutionizing user onboarding and retention. The Evolution of SaaS Onboarding Gone are the days when onboarding was a simple email sequence and a few tutorials. In 2025, users expect instant value from the moment they sign up. With AI and automation accelerating user expectations, the first 5–10 minutes of a user's journey often determine whether they stick around. To mee...